Cancellation Policy
Understand our fair and transparent cancellation terms for your travel bookings.
At BMT Holidays, we understand that travel plans can change. Our cancellation policy is designed to be fair and transparent while protecting both our customers and business operations. Please review the terms below carefully before making your booking.
Cancellation Timeline
Processing Time
- Cancellation requests processed within 24-48 hours
- Refund processing takes 7-14 business days
- Bank transfer refunds may take additional 3-5 days
- Credit card refunds appear in 1-2 billing cycles
- Processing fees are non-refundable in all cases
Refund Methods
- Refunds processed to original payment method
- Bank transfer for cash payments with account details
- Travel credits available for future bookings
- Partial refunds for group bookings handled individually
- Third-party booking fees are non-refundable
Special Circumstances
- Medical emergencies with valid documentation
- Natural disasters or government travel restrictions
- Visa rejection with proper documentation
- Flight cancellations by airlines (full refund)
- Force majeure events beyond our control
Important Notes
• All cancellation requests must be submitted in writing via email or through our customer portal.
• Cancellation fees are calculated from the date we receive your written cancellation request.
• Peak season bookings (December-January, April-May) may have different cancellation terms.
• Group bookings (10+ people) are subject to special cancellation terms discussed at booking.
• Travel insurance is highly recommended to protect against unforeseen circumstances.
Need to Cancel Your Trip?
Contact our customer service team for assistance with your cancellation request.
bmtholidayssales@gmail.com
Phone
+91 7900880068
Business Hours
Monday - Saturday
9:00 AM - 7:00 PM